We're here to help

Common questions

How do I delete my account?

Open Profile → Delete account. This permanently removes your recordings, transcripts, entries, and profile. It cannot be undone, so export first if you want a copy.

How do I get my data out?

Profile → Export my data gives you everything in a portable file. You can do this at any time, including before deleting your account.

Is Marlo free right now?

Yes. Marlo is in a 90-day free launch period. Every feature is unlocked, no card is required, and no charge can be made.

How do I cancel a subscription?

For a web subscription, go to Profile → Manage billing. For a subscription bought in the iOS app, open the iPhone Settings app → your name → Subscriptions → Marlo. Apple manages those, so we cannot cancel them for you.

Does the AI train on my journal?

No. Our agreements with OpenAI and Anthropic prohibit training on content submitted through their APIs, and we do not train models on your entries either. The full explanation is in How Marlo Uses AI.

The transcript got a word wrong.

Open the entry and edit it — the correction is what gets stored. Accents, names, and background noise are the usual culprits.

I forgot my password.

Use the reset link on the login page. If the email does not arrive within a few minutes, check spam, then email us.